Our Commitment to Beauty Professionals

At Salon Wholesaler Store, we understand that as beauty professionals, your equipment and supplies are essential to your business success. We’re committed to providing reliable shipping options and a fair return policy that supports your professional needs while maintaining the highest standards of quality and hygiene in the beauty industry.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier Best For
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx Priority deliveries, professional equipment
Free Shipping FREE (orders over $50) 15-25 business days after shipment EMS Budget-friendly, non-urgent supplies

Please Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. We ship globally, excluding some Asian regions and remote areas.

Returns & Exchanges Policy

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be in original, unused condition
  • All original packaging and tags must be intact
  • Items must be in resalable condition
  • Proof of purchase is required

⚠️ Non-Returnable Items

Based on industry standards and product safety requirements, the following categories are NOT eligible for return or exchange:

  • Keratin products and chemical treatments
  • Lighteners & Bleach products
  • Permanents & Straighteners chemical solutions
  • Opened or used Color products
  • Conditioner and other opened liquid products
  • Personal care items for hygiene reasons

These restrictions are in place due to the nature of chemical products and hygiene considerations essential in the beauty industry.

Return & Exchange Process

1Submit Return/Exchange Request

Within 15 days of receiving your order, submit a request to: [email protected]

Use the following template for your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Salon Wholesaler Store Customer Service,

I would like to request a [Return/Exchange] for my order.

Order Information:
Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please provide detailed reason]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Shipping Address: [Your Complete Shipping Address]
Thank you for your assistance.
Sincerely,
[Your Name]

2Approval and Instructions

Within 2 business days, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Return shipping label (if applicable)

3Ship Your Return

Package your items securely including:

  • All original packaging
  • All accessories and documentation
  • Copy of your return authorization

4Processing

Once we receive your return, we will:

  • Inspect the items within 3-5 business days
  • Process your refund or exchange
  • Send confirmation email

Refund Information

Refund Timeline

Payment Method Processing Time Refund Method
Credit Card (Visa, MasterCard, JCB) 5-10 business days after return processing Original payment method
PayPal 3-5 business days after return processing Original PayPal account

Deductions

Please note the following potential deductions:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Restocking fees may apply for opened equipment (20% of product value)

Exchange Process

For exchanges:

  • Same return process applies
  • We’ll ship your replacement item once we receive the return
  • Price differences will be refunded or charged accordingly
  • Exchanges subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange for replacement at no additional cost
  • Return shipping for defective items is free

Contact Information

For return and exchange inquiries:

Email: [email protected]

Address: Salon Wholesaler Store, 3285 Clay Street, Indianapolis, US 46278

Processing Time: 1-2 business days for email responses

We appreciate your trust in Salon Wholesaler Store as your partner in beauty professional supplies and equipment.