FAQ

Products

1. What types of products do you offer?

We specialize in professional salon and barbershop equipment, including accessories, aftershave, barber chairs, blow dryers, color products, combs & brushes, conditioners, curling irons, dryer chairs, dryers/steamers/processors, esthetics equipment, flat irons, floor mats, hair dryers, keratin treatments, lighteners & bleach, massage beds, permanents & straighteners, and miscellaneous equipment. Our selection is designed for beauty professionals seeking reliable, high-quality tools to enhance their business.

2. Are your products suitable for both salons and barbershops?

Yes! Our product range caters to a variety of beauty professionals, including salon owners, barbers, and estheticians. From barber chairs to keratin treatments, we offer items that meet the needs of different setups and services.

3. Do you provide product warranties or support?

We focus on delivering premium equipment, but for specific warranty details, please refer to the product descriptions or contact us. We’re committed to ensuring your satisfaction with every purchase.

Shipping and Delivery

1. Where do you ship, and how long does delivery take?

We ship globally, except for some Asian regions and remote areas. After order processing (1-2 days), delivery times vary by shipping method:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 days after dispatch. Cost: $12.95.
• Free Shipping: For orders over $50, via EMS, delivered in 15-25 days after dispatch.

Note that delivery may be affected by customs processing in your region.

2. How can I track my order?

Once your order is shipped, we’ll email you a tracking number. You can use this to monitor your package’s progress and plan for its arrival.

3. What if I’m in a location where you don’t deliver?

Unfortunately, we cannot ship to some Asian regions and remote areas. If you’re unsure, contact us before ordering, and we’ll confirm availability for your address.

Payments

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.

2. Is it safe to pay on your website?

Absolutely. We use trusted payment gateways to ensure your data is secure. If you encounter any issues, reach out to us for assistance.

Returns and Refunds

1. What is your return policy?

You can return items within 15 days of receipt if you’re not satisfied. Please visit our Returns Policy page for detailed instructions on how to initiate a return. Note that items must be in original condition.

2. How long do refunds take?

Once we receive and inspect your return, refunds are processed promptly. The time to reflect in your account depends on your payment method and bank.

Account and Customer Service

1. How do I contact customer service?

For any questions, email us at [email protected]. We’re here to help with orders, product inquiries, or general support.

2. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account may make future orders faster and allow you to track order history.

General

1. Who is Salon Wholesaler Store for?

Our target customers are beauty professionals, including salon owners, barbers, and estheticians, who need high-quality, professional-grade equipment and supplies. Our website is designed with a straightforward, business-focused style to help you find what you need efficiently.

2. What makes your products unique?

We offer a wide range of professional-grade items focused on durability and performance, from equipment like barber chairs to hair care products like keratin treatments. Our global shipping and affordable options make us a reliable partner for beauty businesses.